I understand that fit varies from person to person, so if your shoes don't fit you may return them within 14 days of receipt. All items must be in their original condition and packaging in order to be eligible for a return, refund, credit or exchange.
Return shipment costs are at the expense of the client.
Please try the shoes on carefully, ideally on a rug or carpeted floors to ensure soles remain intact.
Additionally, kindly consider that each pair is entirely handmade and many hours go into the process of each shoe, please do not order multiples simply to try them on. If you need help with sizing, email: info@vickydincecco.com
Returns
To return or exchange your item please email info@vickydincecco.com stating if you would like a refund or an credit, providing any relevant information.
〰️ All returns must be in the same condition as supplied.
〰️ The item must be unworn, unmarked and undamaged.
〰️ The item must be returned in its original packaging, with all care taken to protect the item for its return journey.
Following an inspection of the item to ensure all criteria are met, refunds will be issued within 7 working days of receipt of your return. Refunds will exclude any applicable shipping costs, taxes and/or import duties incurred. Refunds will be issued to the card you originally used to make your purchase. When returning, it is recommend that you ensure the package is tracked and insured to an appropriate value as we cannot refund or exchange on lost packages. Lost packages must be tracked and claimed by you through your chosen courier or postage service.
If you request an exchange we will email you on receipt of your return parcel with confirmation of your credit amount or begin production on your new item.
